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Do you need help or would you like to request a return? Simply fill out the contact form and we will get back to you as soon as possible!
Thank you for your patience and we look forward to connecting with you.
frequently asked Questions
You may find our predefined answers to the most frequently asked questions helpful before contacting us directly. If you need further assistance, do not hesitate to contact us.
How long does delivery take?
Delivery usually takes place within 5-10 working days after receipt of payment . Sometimes there may be delivery bottlenecks, for which we apologize in advance.
We do our best to ensure that your package reaches you on time.
How can I return or exchange an item?
For information on this, please see the Returns and Exchanges Policy section of our Terms and Conditions.
How do I track the current delivery status of my order?
To check the current delivery status of your order, please visit our parcel tracking system on our website. There you can enter your email address and order number to receive the latest information about your order. If you have any difficulties checking the status of your order or have any further questions, please contact our customer service.
Who are we?
Our dedicated team works passionately to offer you the best possible satisfaction. In our company, we consciously focus on humanity rather than mass production. Our team, consisting of dedicated employees, selects your ordered items with care and enthusiasm and packages them with great dedication. Instead of relying on anonymous call centers from distant parts of the world, we prefer personal contact: Our local team answers your emails with great commitment and is also ready to advise and support you individually over the phone.
Our attitude is "By people for people"!
How long does it take until I get my return money refunded?
We usually process returns the day they arrive if a return is required, but in some cases this can be done the next day. For warranty claims, we will refund the amount immediately after processing, so you will usually receive your money back 1-2 days after we receive the return . You will also be notified of this transaction by email.
If you return an item due to inadequate product quality, you will receive a voucher from us after receiving the return.
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